THE BUSINESS VALUE OF SLACK 32% “I’ve had more contact with other internal Less email teams during the first six months of using Slack, than I’ve had during my prior six years at the company.”. 23% “Slack made us heroes in the company.” Fewer meetings This is what the Slack-connected enterprise looks and sounds like. But what business value does Slack drive, and how does that take shape across different roles within an organization? To find out, IDC interviewed organizations spanning 5 countries, 11 industries, and ranged from a couple dozen employees to over 10,000. The observed data provided insights into how the adoption of Slack added value to members of the sales, engineering, HR, marketing, and customer support teams. Read on to see the findings, organized by role. Excerpted from IDC research, sponsored by Slack, The Business Value of Slack, 2017 THE BUSINESS VALUE OF SLACK 3