SQUASH BUGS FASTER Slack centralizes feedback and increases discoverability of relevant information, which equips engineers with the context to respond to bugs more quickly and accurately. Less time needed to identify and resolve 21% engineering-related bugs “We can use Slack to evaluate “The data discoverability has customer feedback in real been the biggest benefit on time, and the team can start the engineering side. When working on solutions for all this data is in a place that problems before the problem everybody can search, it’s is even called in.” much, much easier later to go back and track things down.” Excerpted from IDC research, sponsored by Slack, The Business Value of Slack, 2017 THE BUSINESS VALUE OF SLACK FOR ENGINEERING 11