THE BUSINESS VALUE OF SLACK FOR CUSTOMER SUPPORT Resolve customer tickets with more speed and precision by tapping into the collective knowledge base available in Slack. Integrations with customer support software allow support teams to triage issues quickly and transparently, monitor social chatter and buzz, and even respond to customers directly from Slack. 31% 8% 7% Average reduction in More tickets More tickets ticket resolution time routed correctly resolved correctly Excerpted from IDC research, sponsored by Slack, The Business Value of Slack, 2017 THE BUSINESS VALUE OF SLACK FOR CUSTOMER SUPPORT 19