USA Internet Data Leaders = Relatively High Customer Satisfaction American Customer Satisfaction Index (ASCI) Scores (Internet Data Companies >$100B Market Capitalization, 5/18, USA) 77 = Q4:17 USA Average Amazon (E-Comemrce) Amazon E-Commerce 85 Google / Alphabet (Search) Google (Alphabet) Search 82 Facebook (Social Media) Facebook / Instagram Social Media 72 Netflix (Video) Netflix* Video 79 Booking Holdings (Lodging Inventory) Booking.com (Priceline) Lodging Inventory 78 60 65 70 75 80 85 90 2017 ASCI Score Source: American Customer Satisfaction Index (ASCI). *Netflix data from 2016, as ASCI score was not tracked in 2017. Instagram / Facebook average score used as ‘Facebook’ score. Priceline.com used as ‘Booking Holdings’ score. Note: ASCI is a tool first developed by The University 191 of Michigan to measure consumer satisfaction with various companies, brands, and industries. ACSI surveys 250K USA customers annually via email, responses to weighted questions are used to create a cross-industry score on a scale of 0-100. Top 2017 Score = 87 (Chick-fil-A).